{"id":1492,"date":"2024-02-24T20:15:53","date_gmt":"2024-02-24T20:15:53","guid":{"rendered":"https:\/\/manchesterpaws.co.uk\/?page_id=1492"},"modified":"2024-02-24T20:42:33","modified_gmt":"2024-02-24T20:42:33","slug":"terms","status":"publish","type":"page","link":"https:\/\/manchesterpaws.co.uk\/terms\/","title":{"rendered":"Terms"},"content":{"rendered":"\t\t
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Terms<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Terms and Conditions<\/p>

  1. Registration
    • It is the Customer\u2019s responsibility to provide clear and accurate information to Manchester Paws on the Registration Form and any other documents that are provided to the Customer for completion. Changes or updates to the Registration Form must be put in writing to Manchester Paws.\u00a0 Email or other electronic updates are acceptable.\u00a0 Manchester Paws shall be held harmless from claims where outdated written information is responsible for the incident, unless Manchester Paws can be shown to be negligent. \u00a0<\/li>
    • It shall be the sole responsibility of the Customer to inform Manchester Paws of their pet\u2019s ongoing illnesses and medical conditions or significant illnesses and conditions that they have suffered in the past. Manchester Paws shall not be held liable for decisions that are made, or their subsequent outcomes based on an omission of information of their pet\u2019s registration form.\u00a0 In the event of a pet having a contagious illness or disease which has not been disclosed, the Customer may be liable for the costs of treatment given to other pets which become infected.<\/li><\/ul><\/li>
    • Infectious Diseases and Illness on Arrival
      • The Customer or the Customer\u2019s Emergency Contact must arrange for the treatment of a pet should it be presenting the symptoms of an infectious disease or illness The Customer may be required to pay for additional infection containment items, such as disposable barrier clothing and shoe covers.<\/li>
      • Manchester Paws reserves the right to refuse to supply the Services where those Services may put other pets at risk (in circumstances where there would be insufficient time to disinfect apparel before visiting the next Customer).<\/li><\/ul><\/li>
      • Premises Access, Key Holding and Key Services
        • Manchester Paws will safeguard keys in a manner consistent with that of the professional pet walking and pet sitting service industry. Keys will be tagged via a coded system and stored in a manner which offers reasonable protection against the theft or loss of keys.<\/li>
        • Customers accept that on arrival, if Manchester Paws is unable to enter the property due to a key missing from a key safe or a \u2018hidden\u2019 location, the visit will still be charged. Further visits or additional time required to remedy the problem will be charged accordingly.\u00a0<\/li>
        • Customers agree that on arrival, if Manchester Paws is unable to enter the property due to a due to a barrier preventing access or a failure of the door and lock, the visit will still be charged. This includes (but is not limited to) issues such as the lock being broken, the door being bolted or chained from the inside, and a key being left on the inside of the lock.\u00a0 Further visits or additional time required to remedy the problem will be charged accordingly.\u00a0<\/li>
        • Requests for keys to be returned or left at the property in the Customer\u2019s absence must be put in writing. Manchester Paws\u00a0shall not be responsible for the safety of any keys posted through the letterbox or left at a ‘safe location’ if this is requested by the Customer.\u00a0 Should a customer not wish to take advantage of the Key Holding Service, further collections are charged at \u00a35\u00a0 Customers may deliver the keys to the Manchester Paws premises in advance of Service commencement at no additional cost.<\/li>
        • Emergency visits to deliver keys are charged at \u00a350 between 8am and 6pm, \u00a310 between 6pm and 10pm, and \u00a350 between 10pm and 8am. Manchester Paws shall make all reasonable endeavours to deliver keys as quickly as possible but cannot guarantee to be available to deliver keys on the same day.<\/li>
        • Manchester Paws reserves the right to cancel future bookings and return any deposit paid if a customer changes the way keys are stored or made available after the booking has been made.<\/li><\/ul><\/li>
        • Death or Loss of a Beloved Pet
          • Manchester Paws agree to provide a professional and reliable service to their customers. All animals under the care of Manchester Paws will be given the full care and attention needed to make their experience both safe and rewarding.\u00a0 Customers, however, must accept that occasionally accidents or illness may occur in such a manner that can neither be foreseen nor prevented by Manchester Paws.\u00a0 The Customer shall indemnify Manchester Paws, who shall be held harmless in the event of the loss or death of a pet unless Manchester Paws can be shown to be negligent.<\/li>
          • Manchester Paws shall use all reasonably practicable measures to prevent the loss of death of a pet in their care. Claims against Manchester Paws, where negligence is proven, shall be settled within the boundaries of the company\u2019s business insurance policy.<\/li>
          • In the event of the temporary or permanent loss of a pet, Manchester Paws shall contact the customer immediately to apprise of the situation and agree next steps. If a Customer is not contactable, the Customers nominated Emergency Contact shall be used.<\/li><\/ul><\/li>
          • Customer Complaints
            • Customer complaints must be received in writing within 5 (FIVE) calendar days of the end of the service which has triggered the complaint. Manchester Paws shall respond to the Customer within 3(THREE) calendar days of receipt of the complaint.\u00a0 Manchester Paws shall use all reasonably practical measures in order to resolve the issue, and discussions about the complaint are made in good faith.\u00a0\u00a0\u00a0<\/li><\/ul><\/li>
            • Pet Visit Provisions
              • Customers will supply sufficient food, bedding, toilet and cleaning products as is necessary for the duration of the Service. Where supplies are inadequate or missing, Manchester Paws will contact the Customer and agree a method to resolve the issue.\u00a0 Any agreed costs incurred by Manchester Paws shall be reimbursed by the Customer on their return.<\/li><\/ul><\/li>
              • Housekeeping and Security
                • Manchester Paws will properly dispose of pet waste during the Service period, as determined on the Registration Form completed by the Customer.<\/li>
                • Manchester Paws shall do everything that is reasonably practical to clean up after Customer\u2019s pets during the period of Service. Whilst all reasonable efforts will be made, Manchester Paws cannot be held liable or responsible for any stains, marks or damage caused by the pet\u2019s behaviour or the attempts to clean it.<\/li>
                • Any damage to the property or possessions of the Customer caused by the pet shall be notified to the Customer at the earliest opportunity.<\/li>
                • The Customer shall advise Manchester Paws of anyone who will access their property during a period of Service, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours. If damage occurs to the Customer\u2019s possessions or property or in the event of loss or injury of the Customer\u2019s pet during a Service period where additional parties can access the premises, Manchester Paws shall be held harmless from all damage and loss claims unless Manchester Paws can be shown to be negligent.<\/li>
                • Manchester Paws requires the Customer to leave their property in a secure condition. The Customer shall hold Manchester Paws harmless from claims for loss or damage if windows are left open, or doors unlocked by the Customer.<\/li>
                • Customers agree to leave the property suitably heated for Pet Sitting services of longer than 60 minutes, and consent to the Pet Sitter bringing in their own heating equipment (such as a blow heater or electric radiator) if the house is not adequately heated and the thermostat cannot be accessed.<\/li><\/ul><\/li>
                • CCTV
                  • Customers agree to afford reasonable privacy to Pet Sitters visiting\/staying in the house and agree not to film in areas such as a bathroom, toilet, or any room agreed for the Pet Sitter to use to change clothes. Customers agree that CCTV in such areas may be covered while the room is in use for purposes requiring privacy.\u00a0\u00a0\u00a0<\/li><\/ul><\/li><\/ol>

                    \u00a0<\/p>

                    In signing this Agreement, both parties acknowledge they are legally authorised and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                    Terms Terms and Conditions Registration It is the Customer\u2019s responsibility to provide clear and accurate information to Manchester Paws on the Registration Form and any other documents that are provided to the Customer for completion. Changes or updates to the Registration Form must be put in writing to Manchester Paws.\u00a0 Email or other electronic updates […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1492","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/pages\/1492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/comments?post=1492"}],"version-history":[{"count":14,"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/pages\/1492\/revisions"}],"predecessor-version":[{"id":1513,"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/pages\/1492\/revisions\/1513"}],"wp:attachment":[{"href":"https:\/\/manchesterpaws.co.uk\/wp-json\/wp\/v2\/media?parent=1492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}